FAQs

1. What is eSilai?

eSilai is an online tailoring/stitching service that helps you create outfits without having to step out of the house. We are revolutionising tailoring service so that you don’t have to walk into a dingy, over-packed shop; instead you can relax and stitch outfits of your choice through our easy-to-use, convenient digital platform. The best part? Our team of professional designers and skilled craftspersons will understand all your fashion needs and ensure an outfit of your liking and taste.

2. Why eSilai?

We’ve been in the online fashion retail business for many years where we have also provided customised outfits to our customers. After having delivered countless such orders through our sister-sites, we created eSilai as an online stitching service that will exclusively take care of all your tailoring needs. Unlike the conventional tailoring shops, on eSilai you have the advantage of having a team of designers, stylists and skilled craftspeople ensuring your outfit is stitched to specification - and perfection!

3. What type of outfits can eSilai stitch?

We specialise in Indian ethnicwear, making us the ideal place for stitching Kurtis, Anarkali Suits, Salwar Kameez, Saree Blouses and Ethnic Bottomwear. When it comes to patterns and styles, you can choose from our wide selection of designs - both traditional and modern - to create an outfit that you will love.

4. Will you send a tailor to my place to take measurements?

No. Just pack one perfectly-fitting garment along with your dress material. Using that as our measurement guide, we will stitch the new outfit to fit you just as perfectly.

5. How should I submit the measurements?

You just need to send us one perfectly-fitting garment along with your dress material. We will use that as a reference for measurements. Additionally, you can mention specifics that need to be customised to our design team.

6. What are the charges for stitching?

Stitching charges vary depending on the outfit, and the style, you’ve chosen. Our charges are specified against each category and styles.

7. Do you charge for pick-up and delivery?

Great news, pick-up and delivery service are free of charge!

8. Will my fabric and dress material be safe during this process?

You can pack the dress material and measurement garment in a secure way, before handing it over to our pick-up service. Else you can request for a packaging kit from us, which will be available at an additional cost. We will ensure your fabric and garment is taken care of, and handed back in good condition.

9. What if I need alteration for the stitched dress?

10. Is Service Tax Applicable?

Yes, service tax will be applied to your order in keeping with the Government rules and regulations.